Under the Consumer Protection (Distance Selling) Regulations (2000) any purchases made on the company web site the customer (consumer) has the option to notify Catalina of their intention to return unwanted goods within 7 days of purchase/receipt of goods (whichever is longer), in exchange for a full refund, with no penalty. If the goods have already been dispatched and it is simply a 'change of heart' then the Customer will be liable for the return delivery costs. If however there is a fault with the goods, the return delivery costs will met by Catalina Spas Ltd.
The Customer may not return any Goods supplied in accordance with the Contract after the Contract has been made. The Company may, at its absolute discretion and following the Customer's prior written request, agree to the cancellation of an order and / or to the return of any Goods and it shall be a condition of the company exercising its discretion which:
(a) The Goods to be returned form part of the Company's normal stock holding.
(b) The Customer shall pay the Company a sum equal to the greater of 20% of the price of the Goods or £20 for each item comprising the Goods;
(c) Any Goods returned are in their original condition:
(d) The Customer shall, in addition, be liable for the costs of delivery or re-delivery.